Multi-sector professional with extensive experience in legal support, customer service, and bilingual interpretation, committed to delivering quality service and efficient administrative solutions.
Delivered high-quality service across legal, healthcare, and travel industries, handling escalations, communication, and client needs.
Supported attorneys and paralegals with document preparation, client follow-up, and legal documentation organization.
Provided English-Spanish interpretation services for emergency, healthcare, and legal clients, ensuring confidential and accurate communication.
Proficient in CRM systems (Filevine, Salesforce), GDS (Sabre, Amadeus), Microsoft 365, and other digital tools for client and case management.
Legal Soft
Provide virtual administrative and client support for a personal injury law firm., Communicate with clients via phone, email, and text; collect and organize medical and legal documents., Maintain case data in Filevine CRM and ensure deadlines and appointments are tracked accurately., Assist...
Direct English
Instructed advanced-level English learners through interactive lessons focused on fluency and accuracy., Developed personalized study plans to improve students’ grammar, pronunciation, and conversational skills.
LanguageLine Solutions / Global Outsourcing S.A. de C.V.
Provided English-Spanish interpretation services for emergency response, healthcare, and legal clients across the U.S., Facilitated accurate and confidential communication between service providers and Spanish-speaking clients.
Easybee Answering Services
Handled inbound calls for law firms and medical offices; directed clients, booked appointments, and processed payments., Performed data entry and intake forms to support lead generation and client satisfaction.
Public Accounting
High School Diploma
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