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Abraham
Virtual Assistant & Customer Service Specialist with 8+ years in legal, healthcare, and travel sectors
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Competencies
Delivered high-quality service across legal, healthcare, and travel industries, handling escalations, communication, and client needs.
Supported attorneys and paralegals with document preparation, client follow-up, and legal documentation organization.
Provided English-Spanish interpretation services for emergency, healthcare, and legal clients, ensuring confidential and accurate communication.
Proficient in CRM systems (Filevine, Salesforce), GDS (Sabre, Amadeus), Microsoft 365, and other digital tools for client and case management.
Executed administrative support tasks including data entry, appointment scheduling, and document management efficiently.
Education
Languages
Summary
Multi-sector professional with extensive experience in legal support, customer service, and bilingual interpretation, committed to delivering quality service and efficient administrative solutions.
Key Achievements
- Provided virtual administrative support and managed case data using Filevine CRM for a personal injury law firm
- Led customer service and collections processes, processing warranty authorizations and vendor purchases
- Resolved complex customer escalations, improving satisfaction scores and mentoring new hires
Experience
Virtual Assistant Case Manager / Intake Specialist
Provide virtual administrative and client support for a personal injury law firm., Communicate with clients via phone, email, and text; collect and organize medical and legal documents., Maintain case data in Filevine CRM and ensure deadlines and appointments are tracked accurately., Assist...
English Coach
Instructed advanced-level English learners through interactive lessons focused on fluency and accuracy., Developed personalized study plans to improve students’ grammar, pronunciation, and conversational skills.
Customer Service Interpreter
Provided English-Spanish interpretation services for emergency response, healthcare, and legal clients across the U.S., Facilitated accurate and confidential communication between service providers and Spanish-speaking clients.
Virtual Receptionist
Handled inbound calls for law firms and medical offices; directed clients, booked appointments, and processed payments., Performed data entry and intake forms to support lead generation and client satisfaction.
Customer Service & Collections Lead Agent / Purchasing & Authorizations Agent
Led customer service and collections processes for Main Street Renewals and other U.S. accounts., Processed warranty authorizations, vendor purchases, and payment approvals for Home Warranty of America., Provided case analysis and intake support for Morgan & Morgan Law Firm.
Escalation Specialist / Travel Agent
Resolved complex customer escalations, achieving high satisfaction scores and retention rates., Served as mentor and lead agent, training new hires and monitoring quality performance., Managed international travel bookings using Sabre and Amadeus GDS systems.