Abraham - Operations Team Leader with 4+ years in Digital Content Moderation

Guatemala City, Guatemala, Guatemalaen

Led team operations ensuring consistent performance and meeting project deadlines

Supported AI development through accurate content categorization and moderation

Published on CazVid

Summary

Experienced team leader with a focus on digital content moderation, AI training, and team management in the tech industry.

Key Achievements

Mentored new hires and stepped into supervisory roles to maintain team productivity

Skills

AI DevelopmentAvanzado

Applied AI training support and content moderation skills to improve digital safety.

Team ManagementAvanzado

Directed team operations, mentored staff, and took supervisory roles to enhance team performance.

Content ModerationIntermedio

Reviewed and managed digital content to ensure quality and compliance with guidelines.

Customer EngagementIntermedio

Provided excellent customer support and education on products and services at Telus Digital.

Performance ManagementIntermedio

Experience

Customer Service Representative

Telus Digital

March 2021 - June 2022

Delivered excellent customer service by resolving inquiries efficiently and educating customers on products and services., Supported the onboarding of new hires through mentorship, contributing to team development and success., Stepped in to cover supervisor duties as needed, ensuring consistent...

Operations Team Leader

Telus Digital

June 2022 - January 2024

Maintained high performance and focus under pressure while moderating large volumes of prompts and sensitive videos across different projects., Applied strong attention to detail to accurately categorize prompts and videos, supporting AI development and content quality., Prioritized and organized...