Aby - Marketing Specialist with 5+ years in digital branding and campaigns

Designed and implemented digital marketing strategies to promote brand awareness and engagement.

Produced and managed content for social media, websites, and email campaigns.

Led a marketing team, delegated tasks, and coordinated project workflows.

Monitored and optimized social media channels to improve audience engagement.

Manage emails, chats, inbound and outbound calls., Identify and address customer needs (first time resolution)., Resolving issues and troubleshooting technical problems., Ability to multitask, manage time and prioritize., Ability to solve problems and alleviate conflicts or escalate tactfully., Processing orders and transactions.

Organization and filing of documents., Keep the agenda up to date., Electronic billing., Receive, write and send documents/information to clients and suppliers., Handling telephone calls., Perform basic calculations.

Management of reservation systems and contracts for car rentals and returns., Management of administrative controls, ensuring that all documentation is accurate., Coordination with logistics and operations to ensure car availability., Management of collections, transactions, and invoicing., Promotion and sale of additional services (insurance, upgrades, accessories)., Preventive and corrective maintenance., Incident resolution and customer support with a focus on quality.