2023-10 - Current
Customer Service Representative
Telus International ( Uber Eats)
Handled customer inquiries and suggestions courteously and professionally., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
2016-10 - 2022-07
Tour Guide
Coco Bongo
Shared historical and cultural context to keep tour informative and provide more profound understanding of area., Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly., Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences., Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
2012-01 - 2015-07
Owner
Self Employed Services
Managed day-to-day business operations., Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
2008-10 - 2011-12
Operations Manager
Dash Snacks (online Convenient Stores) LLC
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them., Supervised operations staff and kept employees compliant with company policies and procedures., Developed systems and procedures to improve operational quality and team efficiency., Led hiring, onboarding and training of new hires to fulfill business requirements., Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
2006-08 - 2008-08
Sales Associate
Prepaid Legal Services
Sourcing leads., Arranging in person or home visits in order present product and services., Post enrollment support.
2003-04 - 2006-06
Sales Associate
MCI
Built relationships with customers to encourage repeat business., Solved customer challenges by offering relevant products and services., Generated new sales leads to achieve and exceed monthly sales goals., Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge., Assessed customer needs and utilized suggestive selling techniques to drive sales.
