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Customer Service Professional with 5+ years of diverse experience in hospitality, call centers, and healthcare
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Competencies
Provided high-level customer support across different industries, focusing on satisfaction and issue resolution
Effectively communicated with customers, patients, and management to facilitate smooth operations and issue resolution
Prepared and submitted reports and maintained accurate medical and operational documentation
Coordinated staffing, medical appointments, and referrals in healthcare and hospitality environments
Resolved customer complaints and escalated issues to ensure continuous service quality
Education
Languages
Summary
Dedicated customer support professional with proven skills in hospitality, call centers, and healthcare sectors, emphasizing quality service, effective communication, and process coordination.
Key Achievements
- Supported hotel operations by preparing production reports and maintaining quality documentation at Radisson Diamond
- Consistently delivered exceptional customer service, adhering to policies and achieving high satisfaction in call center roles
- Managed scheduling and medical profile creation for patients, ensuring smooth healthcare appointment processes
Experience
Assistant Supervisor
Supported Supervisor by preparing production reports and collating quality documentation, Make a tour of Facilities and verify that they are in good condition, Submitted documentation and reports to upper management, Coordinated with day shift supervisor to balance staffing as workloads changed
Call Center Agent
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Adhered to company policies and scripts to consistently achieve call-time and quality standards, Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Customer Service Representative
Receive calls from users of the multinational retailer Best Buy, providing customer service in the HTA (Home Theater and Appliances) area., Quick resolution to the issues that Best Buy users have with their orders.
Agent Representative
Answer calls from patients of medical centers in the United States to assist them in scheduling their follow-up medical appointments, as well as providing information and general support., Call new and returning patients to schedule their Annual Wellness Visit (AWV) and general check-ups., Create medical profiles for new patients and update profiles for existing ones., Contact medical centers regarding medication refills and scheduling referrals to external facilities.