This is my profileContact via CazVidAdriana
Customer Service & Support with 5+ years of BPO experience
Contact
Barranquilla, Atlántico, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered technical and non-technical support to clients across multiple roles.
Customer ManagementAdvanced
Managed customer accounts, oversaw sensitive data, and handled fraud cases.
SalesIntermediate
Performed electricity and gas sales, engaging with customers and closing deals.
Bilingual CommunicationAdvanced
Utilized bilingual skills in administrative and customer service roles.
Education
Systems technician
Sena
Completed 2019
Bchelor
Colegio eucariastico maria del refugio
Completed 2019
Languages
EnglishBilingual Oral
EnglishAdvanced Written
Summary
Experienced in customer service, account management, and sales with a strong focus on data protection and bilingual communication.
Key Achievements
- Provided technical support and customer service at BPO LABS S.A.S.
- Handled sensitive information and managed customer accounts at S.G.S. COLOMBIA HOLDING S.A.S.
- Conducted electricity and gas sales at NEARSHORE CALL CENTER S.A.S.
Experience
Care Representative
BPO LABS S.A.S.
February 27th (2023) - June 28th (2023)
Technical support and customer service performance
Associate-Account Management
S.G.S. COLOMBIA HOLDING S.A.S.
October 27th (2021) - October 16th (2022)
Customer service performance and processing of sensitive information, Handling data theft and fraud cases
Support Agent
NEARSHORE CALL CENTER S.A.S
June 28th - October 30th (2021)
Electricity and gas sales
Bilingual administrative assistant
GRUPO BAGON S.A.S
July 12th (2023) - December 26th (2023)
Skills
Customer ServiceCustomer ManagementSalesBilingual Communication
Published on CazVid - May 17, 2026