Experienced data analyst specializing in transforming data into actionable insights for improved decision making.
Applied statistical methods to interpret complex datasets and support business insights.
Managed data collection, cleaning, and storage processes to ensure data integrity.
Used SQL for querying databases and generating reports for stakeholder decision-making.
Utilized BI tools like Tableau or Power BI to visualize data and communicate insights.
Alorica
Answer calls, make calls, and respond to chats directly with customers., Provide periodic training aimed at providing better service., Inform customers about special promotions and new services., Comply with assigned quality standards and performance goals., Make follow-up calls to assess customer satisfaction., Refer calls requiring specialized attention to the appropriate teams., Provide advice and resolve queries or problems efficiently., Use IT tools for call management and recording.
Bachelor's Degree in Business Creation and Management
Bachelor's Degree in Chef
White Belt Lean Six Sigma
Master in Marketing
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