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Adriana
Bilingual Agent
Contato
Competências
Applied statistical methods to interpret complex datasets and support business insights.
Managed data collection, cleaning, and storage processes to ensure data integrity.
Used SQL for querying databases and generating reports for stakeholder decision-making.
Utilized BI tools like Tableau or Power BI to visualize data and communicate insights.
Formação acadêmica
Resumo
Experienced data analyst specializing in transforming data into actionable insights for improved decision making.
Principais conquistas
- Led data collection and analysis processes to support project development and decision making
- Streamlined workflows by implementing new data management techniques, improving efficiency
- Progressed from junior analyst to senior data analyst, expanding responsibilities and skill set
Experiência
Bilingual Agent
Answer calls, make calls, and respond to chats directly with customers., Provide periodic training aimed at providing better service., Inform customers about special promotions and new services., Comply with assigned quality standards and performance goals., Make follow-up calls to assess customer satisfaction., Refer calls requiring specialized attention to the appropriate teams., Provide advice and resolve queries or problems efficiently., Use IT tools for call management and recording.