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Operational Excellence Coach with diverse customer service and data management skills
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Competencies
Collaborated with colleagues to ensure operational standards and customer satisfaction.
Effectively explained complex information to customers and supported store staff via email.
Generated reports and maintained data records using Excel for operational oversight.
Assisted customers with payments, explained financial terms, and managed accounts.
Utilized Microsoft Office tools to support reporting and communication tasks.
Education
Languages
Summary
Operational Excellence Coach with experience in customer service, data management, and team collaboration. Skilled in report generation and client communication, with a proactive approach to supporting store operations and customer accounts.
Key Achievements
- Provided guidance on brand standards and generated operational reports at AUXIS.
- Managed delinquent accounts and explained loan details to customers at SERVICE FIRST.
- Supported store managers through email support and data tracking.
Experience
Operational Excellence Coach
Give various stores guidance on upholding the brand's standards., Generate reports., Keep track of all the data in Excel., Provide email support to the store managers.
Customer service agent
Assist customers with their payments, explain the loan's interest rate., I manage delinquent accounts.