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Customer Service Agent at Digicall SA
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Competencies
Skilled in conveying information clearly and empathetically in high-pressure situations.
Effective team player supporting cross-functional coordination and cooperative problem-solving.
Capable of prioritizing tasks efficiently in dynamic, time-sensitive environments.
Basic understanding of sales strategies with potential for further development.
Education
Languages
Summary
A dedicated customer service agent with proven ability to manage emergency calls, support diverse populations, and collaborate effectively. Holds a Higher Certificate in Accounting Science and strong communication skills.
Key Achievements
- Successfully managed high-pressure emergency calls, ensuring swift coordination with emergency services.
- Supported diverse populations, demonstrating strong communication and empathy skills.
- Contributed to improved response times and customer satisfaction in a critical service environment.
Experience
Call centre agent
Working as an agent for the MTN 112 Emergency Line involved managing high-pressure situations, coordinating with emergency services, and supporting diverse populations.