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Sales Agent and Medical Interpreter with over 3 years of diverse customer service experience
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Competencies
Skilled at understanding client needs and providing tailored solutions through attentive listening.
Proficient in diagnosing and resolving technical issues across various devices and platforms.
Experienced in delivering high-quality support and solutions, ensuring customer satisfaction.
Capable of identifying potential issues early and implementing effective solutions proactively.
Education
Summary
Dynamic professional with extensive experience in customer support, medical interpretation, and technical troubleshooting. Adept at resolving complex issues efficiently and delivering exceptional service across diverse industries.
Key Achievements
- Successfully managed nationwide hotel reservations, enhancing customer satisfaction and operational efficiency.
- Provided accurate medical interpretation in high-pressure hospital and ER settings, supporting patient care.
- Resolved complex customer issues at Home Depot by coordinating with store managers, improving customer retention.
- Diagnosed and resolved technical issues for Verizon customers, ensuring minimal service disruptions.
Experience
SALES AGENT
Sales for hotel reservations nation wide in the us and internationally.
MEDICAL INTERPRETER
VRI and OPI medical interpretation for hospitals, er, and psychologists.
MEDICAL INTERPRETER
Worked as a VRI agent.
CUSTOMER CARE AGENT
Worked as a solution expeditor, solved issues with purchases of customers by talking to the stores managers to offer the best solution for customers.
TECH AGENT
Worked asna tech agent solving technical issues for customers, such as lack of service, devices not working, etc.