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Field Operations Coordinator with 5+ years in telecom and client service
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Competencies
Provided technical support and customer assistance for Triple Play services, ensuring high customer satisfaction.
Handled deployment and activation of enterprise network services including SD-WAN, routing, and wireless solutions.
Built relationships with healthcare professionals, sourcing suitable candidates and negotiating contracts to meet staffing needs.
Led tour groups and international volunteer programs, organizing activities and ensuring engaging, educational experiences.
Facilitated communication and teamwork among diverse groups in travel, volunteer programs, and work environments.
Education
Languages
Summary
Skilled in telecom operations, customer support, candidate sourcing, and travel coordination, with a focus on delivering high-quality service and engaging diverse audiences. Experienced in managing technical projects and fostering cross-cultural collaboration across the US, Canada, and Costa Rica.
Key Achievements
- Coordinated all dispatches for voice/data service installs and repairs for enterprise clients across North America.
- Managed network activation projects involving SD-WAN, routing, switching, and wireless technology.
- Built and maintained strong healthcare professional networks, exceeding placement goals through effective outreach and negotiation.
Experience
Field Operations Coordinator, Activation Engineer, NOC team engineer
Responsible for all aspects of coordinating internal and vendor dispatches necessary for the installation or repair of voice and data services., Responsible for activating network services involving SD-WAN, routing, switching, and wireless for enterprise clients across the USA and Canada.
Medical Recruiter
Built and maintained strong relationships with healthcare professionals and clients, aligning talent with staffing needs in a fast-paced, high-demand environment., Consistently met and exceeded placement goals by leveraging persuasive communication, active listening, and objection-handling...
Tour Guide/Backoffice season help out
Led diverse groups through Costa Rica’s most iconic and visited destinations, enhancing their experience with engaging storytelling and active participation in adventures such as hiking, white-water rafting, zip-lining, and exploring national parks.
Volunteer’s Guide & Program Coordinator
Guided and coordinated international volunteers from the UK, Europe, and the USA during a four-week program focused on sea turtle conservation and construction projects., Backoffice assist the booking crew during the Low/Green seasons (Basic Knowledge on Sabre GDS Tool)., Led participants through a...
Customer Service and Technical Support Specialist
Provide Customer service and technical support, customer assistance to Triple Play customers.