Alejandra - Customer Service Representative with 5 years of diverse industry experience

Guatemala City, Guatemala, GuatemalaRemoteen

Gained over four years of experience in customer service, technical support, health insurance, and banking sectors.

Directed support and training for new hires as a supervisor assistant, enhancing team onboarding processes.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in customer service, technical support, and team assistance with strong soft skills and proven versatility.

Handled both front office calls and back office email communication, demonstrating versatility in roles.

Customer ServiceAdvanced

Provided direct support to customers across various industries, ensuring satisfaction.

Technical SupportIntermediate

Assisted customers with technical issues, resolving inquiries in health insurance and banking accounts.

Team Support & SupervisionIntermediate

Supported new hires and assisted supervisors in call/chat support, facilitating team integration.

Multichannel CommunicationIntermediate

Managed customer interactions via calls and emails efficiently across front and back office responsibilities.

Discover other professionals with similar experience