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Alejandra
Customer servicie Representative
Video resume
Customer servicie Representative
I worked for almost 5 years in the call center industry, I have experience in different type of accounts such as normal customer service, technical support, health insurance and banking. I'm capable to work taking call as a front office position and also responding emails and emails as a back office position. I have experience taking supervisior calls/chats and giving support with questions or approvals to new people. I'm a very patient person and I have good soft skills.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided direct support to customers across various industries, ensuring satisfaction.
Technical SupportIntermediate
Assisted customers with technical issues, resolving inquiries in health insurance and banking accounts.
Team Support & SupervisionIntermediate
Supported new hires and assisted supervisors in call/chat support, facilitating team integration.
Multichannel CommunicationIntermediate
Managed customer interactions via calls and emails efficiently across front and back office responsibilities.
Summary
Experienced in customer service, technical support, and team assistance with strong soft skills and proven versatility.
Key Achievements
- Gained over four years of experience in customer service, technical support, health insurance, and banking sectors.
- Directed support and training for new hires as a supervisor assistant, enhancing team onboarding processes.
- Handled both front office calls and back office email communication, demonstrating versatility in roles.
Skills
Customer ServiceTechnical SupportTeam Support & SupervisionMultichannel Communication
Published on CazVid - Jul 3, 2025