Alejandra - Digital Marketing Specialist with 5 years in e-commerce

Produced compelling content for social media, blogs, and email marketing.

Managed multiple social media platforms to increase audience engagement.

Utilized analytics tools to monitor and report on campaign performance.

Optimized website content and managed paid search campaigns.

Assisting customers with their business accounts, Creating purchase orders for cell phones and electronic tablets, Replacing SIM cards for cell phones, Reviewing invoices and finding anomalies, Disconnecting or suspending telephone lines upon client request, Assisting clients with problems related to electronic devices

Handling contacts over Phone and chats, General inquiries over customers accounts, Specific inquiries regarding disputes customers had with different merchants, Taking information for opening disputes, Providing status of queries

Labeling Facebook, Instagram and Threads posts according to Meta’s policies