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Alejandra
Bilingual Customer Service Representative
Contato
Competências
Produced compelling content for social media, blogs, and email marketing.
Managed multiple social media platforms to increase audience engagement.
Utilized analytics tools to monitor and report on campaign performance.
Optimized website content and managed paid search campaigns.
Formação acadêmica
Resumo
Experienced in developing and executing marketing strategies that enhance brand visibility across digital channels.
Principais conquistas
- Led a team to develop and implement comprehensive marketing campaigns that increased brand engagement.
- Managed social media accounts, growing followers by 40% over 2 years.
- Analyzed campaign performance data to optimize marketing strategies and improve ROI.
Experiência
Bilingual Customer Service Representative
Assisting customers with their business accounts, Creating purchase orders for cell phones and electronic tablets, Replacing SIM cards for cell phones, Reviewing invoices and finding anomalies, Disconnecting or suspending telephone lines upon client request, Assisting clients with problems related to electronic devices
Advisor Blended support
Handling contacts over Phone and chats, General inquiries over customers accounts, Specific inquiries regarding disputes customers had with different merchants, Taking information for opening disputes, Providing status of queries
Content Moderator
Labeling Facebook, Instagram and Threads posts according to Meta’s policies