Alejandra - HR Support Specialist with 5+ years in HR, training, and customer service

Handled employee inquiries, case tracking, and compliance in HR processes.

Processed payroll discrepancies, managed benefits, and supported payroll administration tasks.

Designed, conducted, and evaluated training programs, workshops, and manuals.

Assisted customers in order processing, delivery coordination, and issue resolution via multiple platforms.

Assisted in recruitment processes, resume screening, and conducted assessments.

Provided HR support on policies, payroll, and benefits., Managed employee inquiries on contracts, compensation, and well-being programs., Processed leave requests, payroll discrepancies, and benefits administration., Tracked and escalated employee-reported cases while ensuring data compliance.

Designed and conducted training programs, workshops, and manuals., Assessed employee skills gaps and tailored training content accordingly., Scheduled training sessions and ensured high engagement.

Assisted customers with order processing and delivery coordination., Resolved issues related to missing or damaged products., Provided customer service via phone and online platforms.

Conducted psychometric evaluations and prepared reports., Assisted in recruitment, resume screening, and job fairs., Performed socioeconomic studies and home visits.