This is my profileContact via CazVidAlejandra
HR Support Specialist with 5+ years in HR, training, and customer service
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Competencies
Handled employee inquiries, case tracking, and compliance in HR processes.
Processed payroll discrepancies, managed benefits, and supported payroll administration tasks.
Designed, conducted, and evaluated training programs, workshops, and manuals.
Assisted customers in order processing, delivery coordination, and issue resolution via multiple platforms.
Assisted in recruitment processes, resume screening, and conducted assessments.
Education
Languages
Summary
Experienced in HR support, payroll management, training design, and customer service across diverse sectors including HR, retail, and commerce.
Key Achievements
- Provided comprehensive HR support including policies, payroll, and employee well-being at Ibex Honduras.
- Designed and facilitated training programs to enhance employee skills and engagement at Herdz de Honduras.
- Supported logistics and customer service tasks in delivery and pickup operations at Startek.
Experience
DLS Team Agent – HR Department
Provided HR support on policies, payroll, and benefits., Managed employee inquiries on contracts, compensation, and well-being programs., Processed leave requests, payroll discrepancies, and benefits administration., Tracked and escalated employee-reported cases while ensuring data compliance.
HR Training Assistant
Designed and conducted training programs, workshops, and manuals., Assessed employee skills gaps and tailored training content accordingly., Scheduled training sessions and ensured high engagement.
Support Assistant – Walmart Delivery & Pickup
Assisted customers with order processing and delivery coordination., Resolved issues related to missing or damaged products., Provided customer service via phone and online platforms.
HR Intern
Conducted psychometric evaluations and prepared reports., Assisted in recruitment, resume screening, and job fairs., Performed socioeconomic studies and home visits.