Alejandra - Customer Service Professional with 5+ years of diverse industry experience

Tegucigalpa, Francisco Morazán Department, Hondurasen

Provided comprehensive customer support via calls and emails across multiple companies.

Assisted members with insurance inquiries, claims verification, and billing issues.

Published on CazVid

Summary

Versatile professional with over 5 years of experience in customer support, insurance assistance, and teaching. Skilled in resolving complex issues, guiding clients and students, and managing diverse responsibilities.

Key Achievements

Supervised academic progress and implemented educational activities in teaching roles.

Skills

Customer SupportExpert

Delivered support through multiple channels, including calls and emails, ensuring customer satisfaction.

Insurance KnowledgeIntermediate

Assisted clients with insurance plan inquiries, claim verification, and resolving denied claims.

Teaching & Educational PlanningIntermediate

Supervised student progress, provided individualized assistance, and managed classroom activities.

Technical TroubleshootingIntermediate

Resolved technical issues related to billing, mobile plans, and product troubleshooting.

Client Relations & CommunicationAdvanced

Maintained positive client relationships through clear communication and problem solving.

Languages

Spanish(Bilingual)English(Bilingual)

Experience

Customer Service

Teleperformance

09/21/2024 - Currently

Providing comprehensive support to customers through phone calls and emails, Managing information related to orders, Processing refunds for delayed or undelivered products, Providing ongoing case follow-ups, Handling requests for order cancellations or modifications

Customer Care Agent

ResultsCx

07/14/2022 - 07/18/2024

Assisting and guiding members with inquiries regarding their insurance plans, Providing clear and accurate information about plan coverage, Verifying the accuracy of submitted claims, Assisting members with denied claims