Alejandra - Credit and Collections Manager with 10+ years of team leadership

Mexico City, Mexico City, Mexicoen

Transformed underperforming teams into top performers through data-driven decisions and coaching at AT&T

Provided employee development initiatives to boost productivity and reduce turnover

Published on CazVid

Summary

Experienced team leader in credit management with a background in training, communication, and process improvement, committed to driving team success.

Key Achievements

Led teams of up to 20 members in both banking and educational settings

Skills

Team LeadershipAdvanced

Led and transformed teams, maximizing productivity and engagement.

Data-Driven Decision MakingIntermediate

Utilized data analysis to improve team performance and operational efficiency.

Employee DevelopmentAdvanced

Designed and implemented training programs to enhance team skills and reduce turnover.

CommunicationExpert

Effectively communicated across teams and departments to align goals and deliverables.

Curriculum DevelopmentIntermediate

Experience

Credit and Collections Manager

AT&T

1994 - to date

Managed teams of up to 20 members transforming underperforming teams into top performers through data-driven decisions and robust coaching., Provided employee development to increase productivity, reduce turnover, and gain a competitive edge.

Freelance interpreter and translator

Department coordinator

1993 - to date

Leading teams of as many as 20 members., Expert in language proficiency assessment to determine training needs., Wide experience in curriculum development and design integrating new technologies.