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Alejandro De La Cruz 's avatar
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Alejandro De La Cruz

Guate, Guatemala, Guatemala Available for Remote Work

Project Manager with 15 years of BPO industry experience

  • Progressed from Customer Service Representative to Project Manager over 15 years.
  • Held roles across diverse verticals including retail, healthcare, travel, banking, and insurance.
  • Certified Scrum Master and Lean Six Sigma Black Belt demonstrating process improvement expertise.
Project Management
Advanced
Led projects in the BPO sector, coordinating teams and resources to meet objectives.
Business Analysis
Intermediate
Analyzed client requirements and operational data to improve processes and efficiency.
Customer Service
Expert
Provided frontline and supervisory support within diverse industry verticals.
Process Improvement
Advanced
Applied Lean Six Sigma principles to streamline workflows and reduce inefficiencies.
Team Leadership
Advanced
Managed and motivated teams to achieve performance goals in busy BPO environments.
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Project Manager, Business Analyst, Customer Service

CSM, LSS BB, Project Manager, Business Analyst, Workforce Management, Customer Service

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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