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Alejandro
Project Manager with 15 years of BPO industry experience
Video resume
Project Manager, Business Analyst, Customer Service
CSM, LSS BB, Project Manager, Business Analyst, Workforce Management, Customer Service
Contact
Guate, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Project ManagementAdvanced
Led projects in the BPO sector, coordinating teams and resources to meet objectives.
Business AnalysisIntermediate
Analyzed client requirements and operational data to improve processes and efficiency.
Customer ServiceExpert
Provided frontline and supervisory support within diverse industry verticals.
Process ImprovementAdvanced
Applied Lean Six Sigma principles to streamline workflows and reduce inefficiencies.
Team LeadershipAdvanced
Managed and motivated teams to achieve performance goals in busy BPO environments.
Summary
Experienced BPO professional with 15 years of roles spanning customer service, business analysis, and project management, with certifications in Scrum and Lean Six Sigma.
Key Achievements
- Progressed from Customer Service Representative to Project Manager over 15 years.
- Held roles across diverse verticals including retail, healthcare, travel, banking, and insurance.
- Certified Scrum Master and Lean Six Sigma Black Belt demonstrating process improvement expertise.
Skills
Project ManagementBusiness AnalysisCustomer ServiceProcess ImprovementTeam Leadership
Published on CazVid - May 17, 2026