This is my profileContact via CazVidAlejandro
Contracting and Customer Support Specialist with 5+ years in Insurance and Telecom
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Competencies
Implemented process management and organization of files, facilitating operational efficiency.
Utilized bilingual skills for appointment scheduling, customer interactions, and cross-functional communication.
Provided technical and non-technical support to clients, resolving issues and maintaining satisfaction.
Accurately entered and managed user data in support of billing, promotions, and client accounts.
Followed guidelines and frameworks to ensure consistency and quality in task execution.
Education
Languages
Summary
Dedicated professional with extensive experience in insurance contracting and telecommunication customer support, skilled in process management and bilingual communication.
Key Achievements
- Managed contracting requests efficiently via multiple communication channels, ensuring smooth workflows.
- Maintained effective communication between agents, company, and organizations to support operational processes.
- Handled customer interactions, troubleshooting, and data entry, contributing to client retention and customer satisfaction.
Experience
Contracting Specialist
Responsible for following guidelines according to the various scenarios that the insurance market could present to the agents on the process., Files and processes organizer: Maintaining the rhythm of work and communication between insurance agents, our company and public/private organizations., Manager of contracting request via phonecalls, email and our own platform., Scheduling and assisting appointments in both languages, using personalized companionship process and data to ensure success.
Interacted with customers via phone, identifying and diagnosing different cases and providing solutions with accurate and technical language and solid communication skills., Responsible for user data entry, billing formalities, providing promotions and support, retaining clients for the company., Carried successful task of cross-sales and troubleshooting following guides/frameworks and tools provided.