Experienced in social media content validation, customer service, and sales with a strong technical skill set.
Reviewed and analyzed social media content for compliance and safety.
Handled customer inquiries and provided technical support across various roles.
Conducted consultative sales for hotel reservations and supported sales reporting processes.
Utilized reservation systems, CRM, and Microsoft Office tools to perform tasks efficiently.
TaskUs
Review and validation of content published on social media platforms, ensuring compliance with internal policies., Analysis of sensitive information and classification according to company standards., Preparation of internal reports to ensure quality and platform safety.
Solvo SAS
Managed hotel reservations and provided customer service to international clients in English and Spanish., Conducted consultative sales and promoted additional services, consistently exceeding sales goals., Operated internal systems to update and monitor customer information., Supported sales...
Teleperformance
Provided customer support for a major telecommunications company., Resolved technical issues, billing inquiries, and service requests., Executed cross-selling and customer retention strategies, meeting satisfaction and sales KPIs., Coordinated technical appointment scheduling and internal...
High School Diploma
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Demonstrated assertive communication, teamwork, and leadership in collaborative environments.