This is my profileContact via CazVidAlejandro
Content Moderator with 3+ years of cross-platform compliance experience
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Competencies
Reviewed and analyzed social media content for compliance and safety.
Handled customer inquiries and provided technical support across various roles.
Conducted consultative sales for hotel reservations and supported sales reporting processes.
Utilized reservation systems, CRM, and Microsoft Office tools to perform tasks efficiently.
Demonstrated assertive communication, teamwork, and leadership in collaborative environments.
Education
Languages
Summary
Experienced in social media content validation, customer service, and sales with a strong technical skill set.
Key Achievements
- Reviewed and validated social media content to ensure policy compliance.
- Managed hotel reservations and implemented sales strategies, exceeding departmental goals.
- Provided technical support and customer service for telecommunications clients, resolving complex issues.
Experience
Content Moderator
Review and validation of content published on social media platforms, ensuring compliance with internal policies., Analysis of sensitive information and classification according to company standards., Preparation of internal reports to ensure quality and platform safety.
Sales Agent – Hotel Reservations
Managed hotel reservations and provided customer service to international clients in English and Spanish., Conducted consultative sales and promoted additional services, consistently exceeding sales goals., Operated internal systems to update and monitor customer information., Supported sales...
Customer Service and Technical Support Agent
Provided customer support for a major telecommunications company., Resolved technical issues, billing inquiries, and service requests., Executed cross-selling and customer retention strategies, meeting satisfaction and sales KPIs., Coordinated technical appointment scheduling and internal...