Experienced professional with a strong background in customer engagement, quality assurance, and content moderation across multiple industries.
Applied Six Sigma and root cause analysis techniques to monitor and improve quality processes.
Handled customer inquiries and issues, ensuring engagement and satisfaction in fast-paced environments.
Utilized Excel and Salesforce for reporting, tracking, and analyzing quality-related data.
Performed moderation of video content and chat interactions to ensure compliance and quality control.
SYKES
TELEPERFORMANCE
TELEPERFORMANCE
TELEPERFORMANCE
Acenture
Costa Rica Call Center
Basic Education
Conversational English
Executive English for Customer Service
IT Essentials
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