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Alejandro Ruiz Fallas's avatar
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Alejandro Ruiz Fallas

San José, San José, Costa Rica

Customer Service & Quality Assurance professional with 9 years of diverse experience

  • Provided customer support and engagement in the gaming and retail sectors at Rockstar Games and during US customer interactions
  • Developed expertise in quality assurance, including root cause analysis and Six Sigma methodologies
  • Demonstrated flexibility through roles in content moderation, mortgage review, and chat moderation
Quality Assurance
Advanced
Applied Six Sigma and root cause analysis techniques to monitor and improve quality processes.
Customer Service
Intermediate
Handled customer inquiries and issues, ensuring engagement and satisfaction in fast-paced environments.
Data Reporting & Analysis
Intermediate
Utilized Excel and Salesforce for reporting, tracking, and analyzing quality-related data.
Content Moderation
Intermediate
Performed moderation of video content and chat interactions to ensure compliance and quality control.

Languages

Spanish
English
See Full Skillset on CazVid
05/2015 - 11/2016
Customer Service
SYKES
11/2016 - 05/2017
Travel Service Agent
TELEPERFORMANCE
05/2017 - 08/2017
Customer Service Rep
TELEPERFORMANCE
08/2017 - 05/2021
QA
TELEPERFORMANCE
06/2021 - 01/2022
Content Moderator
Acenture
01/2022 - 12/2023
QA Control, Mortgage Review and Chat Moderator
Costa Rica Call Center
01/2024 - None
Modcontractor
Modsquad
View Complete Work History
🎓
Acosta Professional High School
Basic Education
Completed 20/12/2007
🎓
INA Acosta (Instituto Nacional de Aprendizaje)
Conversational English
Completed 13/09/2013
🎓
INA Desamparados
Executive English for Customer Service
Completed 12/12/2014
🎓
Sykes Academy
IT Essentials
Completed 2016
See Education & Certifications

Alejandro Ruiz

experience

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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