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Alejandro
Customer Service & Quality Assurance professional with 9 years of diverse experience
Video resume
Alejandro Ruiz
experience
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Quality AssuranceAdvanced
Applied Six Sigma and root cause analysis techniques to monitor and improve quality processes.
Customer ServiceIntermediate
Handled customer inquiries and issues, ensuring engagement and satisfaction in fast-paced environments.
Data Reporting & AnalysisIntermediate
Utilized Excel and Salesforce for reporting, tracking, and analyzing quality-related data.
Content ModerationIntermediate
Performed moderation of video content and chat interactions to ensure compliance and quality control.
Education
Basic Education
Acosta Professional High School
Completed 20/12/2007
Conversational English
INA Acosta (Instituto Nacional de Aprendizaje)
Completed 13/09/2013
Executive English for Customer Service
INA Desamparados
Completed 12/12/2014
IT Essentials
Sykes Academy
Completed 2016
Languages
Spanish
English
Summary
Experienced professional with a strong background in customer engagement, quality assurance, and content moderation across multiple industries.
Key Achievements
- Provided customer support and engagement in the gaming and retail sectors at Rockstar Games and during US customer interactions
- Developed expertise in quality assurance, including root cause analysis and Six Sigma methodologies
- Demonstrated flexibility through roles in content moderation, mortgage review, and chat moderation
Experience
Customer Service
SYKES
05/2015 - 11/2016
Travel Service Agent
TELEPERFORMANCE
11/2016 - 05/2017
Customer Service Rep
TELEPERFORMANCE
05/2017 - 08/2017
QA
TELEPERFORMANCE
08/2017 - 05/2021
Content Moderator
Acenture
06/2021 - 01/2022
QA Control, Mortgage Review and Chat Moderator
Costa Rica Call Center
01/2022 - 12/2023
Modcontractor
Modsquad
01/2024 - None
Skills
Quality AssuranceCustomer ServiceData Reporting & AnalysisContent Moderation
Published on CazVid - Jul 3, 2025