This is my profileContact via CazVidAlejandro
Legal Intern and Customer Service Agent with diverse experience in legal support, client relations, and e-commerce sales
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Competencies
Experienced in drafting legal petitions, appeals, and official documents for judicial and public entities.
Skilled in handling customer inquiries, resolving issues, and managing fraudulent activities effectively.
Supervised online sales processes, logistics coordination, and delivery management via CRM platforms.
Proficient in legal research, case follow-up, and supporting judicial processes with accurate documentation.
Strong collaborator and communicator, capable of working effectively in legal, customer support, and sales teams.
Education
Languages
Summary
Dedicated legal intern with hands-on experience in legal drafting, judicial support, and customer service. Skilled in legal research, client relations, and sales supervision, with a proactive approach to problem-solving.
Key Achievements
- Drafted legal petitions and documents supporting public sector legal processes.
- Supported judicial functions by preparing legal protection appeals and assisting magistrates.
- Conducted inventories and drafted legal documents at the Attorney General's Office, ensuring compliance and accuracy.
- Supervised e-commerce sales operations, enhancing delivery efficiency and customer satisfaction.
- Managed customer inquiries and fraud investigations, ensuring regulatory compliance and security.
Experience
Intern
Providing client support and resolving legal disputes.. Drafting petitions and legal documents for submission to public sector entities.. Support and follow-up in legal processes.
Intern
Drafting second-instance legal protection appeals.. Any function assigned by the Magistrate related to the processing of these appeals.
Legal Assistant Intern
Conducting inventories of the Prosecutor's Office assets.. Drafting legal documents.. Support and follow-up in legal proceedings.. Retrieving files and documents from the judicial area.. Providing initial support to the legal assistant and the prosecutor of the office.
Sales Consultant - E-commerce Sales Supervisor
Salesperson for e-commerce products using CRM and the logistics platform (EffiCommerce).. Supervise the delivery of sold products to their final destination via carriers with agreements with the company.. Achieve sales goals and objectives.. Supervise sales performance by the company's sales representatives using the CRM and customer service channels.. Propose new sales goals and objectives.. Recruit sales staff.. Periodically inspect the company's warehouses.. Load and unload products in transit and returns from the logistics platform.. Creation of catalogs to reach sales in different sales channels and digital platforms.
Customer Service Agent
Handle incoming and outgoing calls from bank customers in a professional and courteous manner.. Assist customers with inquiries related to bank accounts, balances, and transactions.. Process customer requests, such as account updates and payment confirmations.. Escalate complex cases to the appropriate department when necessary.. Accurately document all customer interactions in the bank's system.. Meet performance metrics, such as call handling time, customer satisfaction, and quality standards.. Maintain the confidentiality of customer information at all times.
Customer Protection Associate
Comply with internal procedures, regulatory requirements, and data protection policies.. Manage incoming calls related to suspected or confirmed fraudulent activity on customer accounts.. Investigate unauthorized transactions and unusual account activity.. Assist customers in reporting fraud, scams, or identity theft.. Review transaction history to identify fraudulent patterns or behavior.. Educate customers on fraud prevention, safe banking practices, and security awareness.. Ensure compliance with banking policies, regulatory requirements, and fraud prevention guidelines.. Coordinate with internal departments to resolve fraud cases efficiently.