Dedicated customer service agent with over 3 years supporting clients across retail, logistics, and judicial environments. Skilled in active listening, technical support, and document management to enhance client satisfaction and operational efficiency.
Utilized active listening to understand client needs and provide effective solutions.
Delivered technical and general support across different sectors, including retail and logistics.
Managed client requirements and internal logistics processes to optimize operations.
Assisted in document management and administrative tasks within judicial and corporate settings.
Concentrix (Cuenta: Nike)
Resolución de consultas y soporte técnico para usuarios de la marca a través de múltiples canales de comunicación., Gestión de indicadores de satisfacción al cliente y eficiencia operativa.
UCB INC (Ultrapark CR)
Brindé soporte especializado durante 13 meses, manteniendo altos estándares de calidad en el servicio.
Kuvus Logistiks S.A.
Gestión de requerimientos logísticos y atención directa a clientes internos y externos.
Fiscalía, Ministerio Público (Segundo Circuito Judicial)
Apoyo en labores administrativas y gestión documental en el sistema judicial.
Bachillerato
Bachillerato
Bachillerato
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Practiced effective communication via calls, chat, and face-to-face interactions to ensure clarity and client satisfaction.
