This is my profileContact via CazVidAlejandro
Customer Service Agent with 3+ years in client support and logistics
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Competencies
Utilized active listening to understand client needs and provide effective solutions.
Delivered technical and general support across different sectors, including retail and logistics.
Managed client requirements and internal logistics processes to optimize operations.
Assisted in document management and administrative tasks within judicial and corporate settings.
Practiced effective communication via calls, chat, and face-to-face interactions to ensure clarity and client satisfaction.
Education
Languages
Summary
Dedicated customer service agent with over 3 years supporting clients across retail, logistics, and judicial environments. Skilled in active listening, technical support, and document management to enhance client satisfaction and operational efficiency.
Key Achievements
- Provided multi-channel support for Nike customers, resolving queries and technical issues effectively.
- Maintained high service quality standards during 13 months at UCB INC, ensuring customer satisfaction.
- Handled logistics requirements and managed administrative tasks within judicial system support roles.
Experience
Agente de Servicio al Cliente (Llamadas y Chat)
Resolución de consultas y soporte técnico para usuarios de la marca a través de múltiples canales de comunicación., Gestión de indicadores de satisfacción al cliente y eficiencia operativa.
Agente de Call Center
Brindé soporte especializado durante 13 meses, manteniendo altos estándares de calidad en el servicio.
Servicio al Cliente
Gestión de requerimientos logísticos y atención directa a clientes internos y externos.
Pasantía / Apoyo Administrativo
Apoyo en labores administrativas y gestión documental en el sistema judicial.