Alejandro - IT Support Specialist at AFNI MEXICO

Monterrey, Nuevo León, Mexicoen

Successfully set up and maintained IT infrastructure, including PCs, TVs, and phones, ensuring seamless operations.

Managed inventory and hardware allocation, optimizing resource utilization across sites.

Published on CazVid

Summary

Resourceful IT support specialist with experience in hardware setup, inventory management, and remote troubleshooting. Skilled in delivering timely solutions and collaborating effectively to ensure optimal technology performance.

Key Achievements

Resolved technical issues promptly, maintaining high user satisfaction levels through effective ticket management.
Provided remote software support, enabling quick resolution of user issues in a fast-paced environment.

Skills

Hardware SolutionsAdvanced

Expertise in configuring, repairing, and maintaining computer hardware and peripherals.

IT Admin ToolsIntermediate

Proficient in using IT administration software for troubleshooting and system management.

Attention to DetailExpert

Meticulous in inventory management and technical troubleshooting, reducing errors and downtime.

CollaborationIntermediate

Effective team player facilitating smooth communication and support across departments.

Languages

Spanish(Native)

Experience

FIELD SUPPORT

AFNI MEXICO

2023 - Present

setting up all the PC’s needed in the site. setup things like TVs, hard phones. keeping up inventory. assign laptops, headsets. repairing computers. attending tickets via SNOW. almost every little thing involved with tech.