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Aletta
Remote Patient Care Coordinator with 1 year at Helmus Optometry
Video resume
Contact
Competencies
Skilled in managing patient interactions and ensuring smooth healthcare service delivery remotely.
Experienced in handling administrative tasks, including scheduling, data entry, and record keeping.
Certified in medical billing, with knowledge of billing procedures and insurance claims processing.
Effective communicator with experience in liaising between patients, healthcare providers, and suppliers.
Education
Languages
Summary
Experienced healthcare professional skilled in patient care coordination, administrative support, and medical billing. Proven ability to improve patient experience and streamline healthcare operations remotely.
Key Achievements
- Managed patient communication and care coordination remotely, ensuring high patient satisfaction.
- Streamlined appointment scheduling and follow-ups, reducing wait times and improving efficiency.
- Acquired Medical Billing certification to enhance billing accuracy and revenue cycle management.
Experience
Remote Patient Care Coordinator
Administrator
Receptionist, Account clerk
Receptionist, Account clerk
Receptionist, Account clerk
Debtors Clerk and Receptionist
Data Typist
Skills
Video Transcript
Video Transcript 1
When I was working at Highland Optometry, I was working remotely, but regardless, I picked up that there was a problem with especially our older patients. They don't want to do the online appointments. They're still on the old field. They want to speak to you. So when I suggested then to management that we make a note on every patient that, every patient that feels like that on their file. So and then in the future, 10 years' time, they will still see it and they will remember that patient should be called and they can't do their appointments online. And that was a very positive outcome. Our patients were very happy about that.
Video Transcript 2
Good day, my name is Alisa Vandenberg. I'm stationed in Pretoria, in Pretoria North, South Africa. I am, I have a full 30 years' experience with customer care. I can work independently on my own. I also work well with other people. I get along well with my colleagues. I think I will be a very good asset to any company because I