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Customer Service & Technical Support Specialist with 5+ years in IT and healthcare
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Competencies
Handled client inquiries, problem-solving, and support across retail, healthcare, and technology sectors.
Analyzed data for paid ads, supported campaign building, and investigated error patterns in machine learning projects.
Provided technical support for networking, software, hardware, and healthcare devices like infusion pumps.
Conducted direct sales, managed payment procedures, and engaged clients in hospital and retail environments.
Possess extensive troubleshooting skills across Windows, Linux, MacOS, AWS, and Microsoft Office platforms.
Education
Languages
Summary
Experienced professional specializing in customer support, data analysis, and technical troubleshooting within healthcare, retail, and tech industries. Adept at managing client issues, supporting marketing efforts, and providing tech solutions.
Key Achievements
- Managed customer inquiries and problem resolution across multiple industries, ensuring client satisfaction.
- Supported data analysis tasks for digital advertising campaigns, contributing to optimized marketing strategies.
- Designed and built custom computers, and provided technical troubleshooting and network support.
Experience
Customer Service
Customer service focused on problem-solving., Payment procedures for residents, and commercial businesses., Analyzing data for paid ads on various platforms.
Senior
Multiple duties for marketing, design and campaign build.