Experienced professional with a strong background in customer support, CAD design, and fraud detection, skilled at managing high-volume case loads and conducting detailed investigations.
Provided detailed and accurate customer support via phone, email, and chat across multiple roles.
Designed orthodontic treatments using proprietary CAD software, managing case updates and follow-ups.
Performed risk assessments and fraud investigations by analyzing suspicious activities and patterns.
Handled inbound and outbound calls, emails, and chats to resolve customer issues effectively.
BILL GOSLING OUTSOURCING
Manage inbound and outbound calls by reviewing account status and negotiating payment arrangements, recommending solutions while overcoming objections.
SOLUCIONES CREATIVAS (DHL)
Answer calls, emails, and chats promptly and professionally, providing accurate and detailed information to customers, ensuring their concerns are resolved effectively.
CONCENTRIX
Handle and troubleshoot around 1000 cases per month understanding the customer needs and providing appropriate solutions to hardware, software and billing issues.
ALIGN TECHNOLOGY
Design around 600 Orthodontic Treatments per month using Align's proprietary CAD dental design software (Orthocad)., Efficiently manage and update assigned cases, including complaint follow-ups.
High school diploma
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Managed multiple cases and case priorities efficiently across various roles.
AMAZON
Performs fraud investigations and risk assessments by reviewing suspicious activity, enforcing guidelines, and identifying evolving fraud patterns.
