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Investigation Specialist with 5+ years in fraud detection and customer service
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Competencies
Provided detailed and accurate customer support via phone, email, and chat across multiple roles.
Designed orthodontic treatments using proprietary CAD software, managing case updates and follow-ups.
Performed risk assessments and fraud investigations by analyzing suspicious activities and patterns.
Handled inbound and outbound calls, emails, and chats to resolve customer issues effectively.
Managed multiple cases and case priorities efficiently across various roles.
Education
Languages
Summary
Experienced professional with a strong background in customer support, CAD design, and fraud detection, skilled at managing high-volume case loads and conducting detailed investigations.
Key Achievements
- Managed over 1000 customer cases monthly as a Tier 1 Chat Advisor at Concentrix.
- Designed approximately 600 orthodontic cases per month using CAD software at Align Technology.
- Conducted fraud investigations and risk assessments at Amazon, identifying evolving fraud patterns.
Experience
COLLECTIONS SPECIALIST
Manage inbound and outbound calls by reviewing account status and negotiating payment arrangements, recommending solutions while overcoming objections.
FRONTLINE ADVISOR
Answer calls, emails, and chats promptly and professionally, providing accurate and detailed information to customers, ensuring their concerns are resolved effectively.
TIER 1: CHAT ADVISOR
Handle and troubleshoot around 1000 cases per month understanding the customer needs and providing appropriate solutions to hardware, software and billing issues.
CAD DESIGNER
Design around 600 Orthodontic Treatments per month using Align's proprietary CAD dental design software (Orthocad)., Efficiently manage and update assigned cases, including complaint follow-ups.
INVESTIGATION SPECIALIST
Performs fraud investigations and risk assessments by reviewing suspicious activity, enforcing guidelines, and identifying evolving fraud patterns.