Alexandra - Customer Service Specialist with 5 years in client relations and support

Barranquilla, Atlántico, ColombiaRemoteen

Led a team of 10 customer service agents to improve client satisfaction metrics.

Developed training programs that enhanced team efficiency and product knowledge.

Published on CazVidOpen to remote

Summary

Experienced customer support professional with a focus on client satisfaction and team leadership.

Customer ServiceAdvanced

Provided direct support to clients, resolving issues efficiently and professionally.

Team LeadershipIntermediate

Supervised and trained customer support team members to improve service quality.

Conflict ResolutionAdvanced

Managed and de-escalated client complaints to ensure positive outcomes.

Product KnowledgeIntermediate

Maintained up-to-date understanding of company offerings to assist clients effectively.

Bilateral BPO (Allied Global)

Sound View Camp -Seattle

Teleperformance

Lean Solutions

Music

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