This is my profileContact via CazVidAlexandra
Customer Service Specialist with 5 years in client relations and support
Contact
Barranquilla, Atlántico, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided direct support to clients, resolving issues efficiently and professionally.
Team LeadershipIntermediate
Supervised and trained customer support team members to improve service quality.
Conflict ResolutionAdvanced
Managed and de-escalated client complaints to ensure positive outcomes.
Product KnowledgeIntermediate
Maintained up-to-date understanding of company offerings to assist clients effectively.
Education
Music
CORPORACION UNIVERSITARIA REFORMADA
COLEGIO MARIA AUXILIADORA
COLEGIO ALBANIA
Summary
Experienced customer support professional with a focus on client satisfaction and team leadership.
Key Achievements
- Led a team of 10 customer service agents to improve client satisfaction metrics.
- Developed training programs that enhanced team efficiency and product knowledge.
- Handled complex customer inquiries, reducing escalation rates by 15%.
Experience
Agent
Bilateral BPO (Allied Global)
Camp leader (voluntary)
Sound View Camp -Seattle
Customer Service Agent for Vivint, SiriusXM and eBay
Teleperformance
Logistic Coordinator
Lean Solutions
Skills
Customer ServiceTeam LeadershipConflict ResolutionProduct Knowledge
Published on CazVid - May 17, 2026