Alfredo - Technical Support Specialist with 4+ years in customer service and IT

Mexico City, Mexico City, Mexicoen

Delivered high-quality technical support, ensuring customer satisfaction at AT&T

Resolved technical issues, reducing downtime and improving workflow efficiency

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Summary

Experienced in resolving technical issues and delivering excellent customer service in high-pressure environments.

Key Achievements

Trained 6 interns in customer service and office procedures at Fincomún

Skills

Technical TroubleshootingAdvanced

Applied problem-solving skills to diagnose and resolve technical issues in support roles.

Customer ServiceExpert

Provided exceptional support, communication, and collaboration with customers and teams.

Process OptimizationIntermediate

Analyzed workflows to implement improvements, reducing downtime and increasing efficiency.

Data AnalysisIntermediate

Utilized monitoring systems and data to troubleshoot and improve support services.

Microsoft Office SuiteExpert

Experience

Sr Associate Centers Tech Support

AT&amp;T

04/2018 - Present

Delivered high-quality support and solutions to customers, ensuring satisfaction and retention., Analyzed and resolved technical issues, reducing downtime and improving workflow efficiency., Collaborated with cross-functional teams to implement process improvements., Maintained accurate...

Telemarketing analyst

Fincomún, Servicios Financieros Comunitarios S.A. de C.V. S.F.P.

2014/10 - 2028/04

6 interns trained in customer service and office procedures., Provided administrative support to Customers of the financial institution., Validation and follow-up of credit requests from customers of the financial institution., Placement or renewal of loans to excellent customers of the financial...