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Technical Support Specialist with 4+ years in customer service and IT
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Competencies
Applied problem-solving skills to diagnose and resolve technical issues in support roles.
Provided exceptional support, communication, and collaboration with customers and teams.
Analyzed workflows to implement improvements, reducing downtime and increasing efficiency.
Utilized monitoring systems and data to troubleshoot and improve support services.
Proficient in Excel, Word, PowerPoint, and Outlook for documentation, reporting, and communication.
Education
Summary
Experienced in resolving technical issues and delivering excellent customer service in high-pressure environments.
Key Achievements
- Delivered high-quality technical support, ensuring customer satisfaction at AT&T
- Resolved technical issues, reducing downtime and improving workflow efficiency
- Trained 6 interns in customer service and office procedures at Fincomún
Experience
Sr Associate Centers Tech Support
Delivered high-quality support and solutions to customers, ensuring satisfaction and retention., Analyzed and resolved technical issues, reducing downtime and improving workflow efficiency., Collaborated with cross-functional teams to implement process improvements., Maintained accurate...
Telemarketing analyst
6 interns trained in customer service and office procedures., Provided administrative support to Customers of the financial institution., Validation and follow-up of credit requests from customers of the financial institution., Placement or renewal of loans to excellent customers of the financial...