Dedicated technical support professional with experience in troubleshooting, customer engagement, and sales support. Skilled in software, network, and cloud services with strong communication abilities.
Experienced in troubleshooting software, network issues, and cloud services.
Provided customer-facing support, engagement, and issue resolution.
Effective communication skills demonstrated in public relations and customer interactions.
Handled sales closing, pipeline management, and lead qualification at Concentrix.
Concentrix
Develop and execute comprehensive strategies and campaigns that align with the company's goals and objectives., Tiered Technical Assistance & Diagnostics, Software and Network Troubleshooting, Cloud & Online Services Support, Customer-Facing Engagement & Support...
Concentrix
Appointment setting, Sales closing, Customer service, Pipeline management, Cold calling, Lead qualification, CRM management
Academia de Santa Maria
Teamwork, Time Management, Leadership, Effective Communication, Critical Thinking
Degree in integrated marketing communications
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Participated in teamwork, time management, and leadership roles in diverse settings.
