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Customer Service & Quality Analysis with 5+ years in Telecom & Tech Support
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Competencies
Delivered frontline support for diverse clients in telecom, health coverage, and online services.
Provided technical assistance for internet services, POS systems, and proprietary operating systems.
Graded and analyzed calls to ensure quality standards and identify areas for improvement.
Conducted cold calls for prepaid energy services, engaging prospects and qualifying leads.
Assisted with data correction on POS and monitoring systems, ensuring operational accuracy.
Education
Summary
Experienced in delivering quality customer service and technical support across telecommunications, healthcare, and online platforms. Skilled in call analysis, client assistance, and technical troubleshooting.
Key Achievements
- Provided customer service and technical support across multiple industries including internet, POS systems, and online dating platforms.
- Graded calls to identify service errors and assisted in calibration meetings to improve service quality.
- Handled varied responsibilities from assisting clients with Medicare coverage to managing profile creation and payments.
Experience
CSR/Quality Analyst
Transferred callers to the correct department according to their legal needs, Assisted clients with their Medicare coverage, Graded calls for agents to catch errors in service, Assisted with setting up meetings for calibrations and updates
CSR
Customer service representative for a dating application, Took payments, Helped with creating profiles, Analyzed and qualified profile photos
CSR/Tech support
Provided customer service and tech support for a satellite internet provider, Assisted in setting up tech support when services were not working, Set up tech visits when necessary
Tech Support
Provided tech support for RTS McDonalds operating system, Worked with the POS and ISP, Assisted in correcting data on registers, monitors, backup system
Sales
Cold calling sales for a prepaid Energy campaign