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Allan Enrique Gálvez Gómez's avatar
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Allan Enrique Gálvez Gómez

Guatemala City, Guatemala, Guatemala

Customer Service & Sales Professional with 8+ years in Travel and Logistics

  • Successfully closed cruise package sales while delivering high customer satisfaction at Conduent Guatemala.
  • Managed the end-to-end process of scheduling and coordinating moving and junk removal services, demonstrating role progression at College Hunks.
  • Established efficient logistics operations, including negotiating rates and tracking shipments, as a Freight Broker and Dispatcher at STT Logistics Group.
Customer Service
Advanced
Provided dedicated support and problem-solving in sales and service roles across multiple industries.
Sales & Negotiation
Advanced
Facilitated sales processes, including inbound and outbound calls, and negotiated rates in logistics.
Logistics & Coordination
Intermediate
Organized travel arrangements and shipment tracking, ensuring smooth operations and customer satisfaction.
Financial & CRM Management
Intermediate
Prepared financial reports, managed CRM data, and supported credit and banking product sales.
Technical Skills
Intermediate
Demonstrated computer literacy and proficiency in supporting technology-driven financial services.

Languages

English
C-1 High
See Full Skillset on CazVid
December 2019 - May 2023
Cruise Customer Service and Sales Representative
Conduent Guatemala
Specialized in the sales of cruise packages, insurance products, and flights, Handled outbound and inbound sales calls, Closed sales and delivered exceptional customer service.
August 2024 - November 2024
Sales Development Representative
College Hunks Hauling Junk and Moving
Handled inbound sales inquiries, Scheduled appointments for junk removal services, Provided general labor assistance, Coordinated full-service moving solutions, Executed outbound sales calls, Managed follow-up communications, Oversaw account management.
November 2023 - July 2024
Freight Broker, Dispatcher
STT Logistics Group
Facilitated connections between shippers and carriers, Negotiated competitive rates, Tracked shipments to ensure timely delivery, Managed CRM data efficiently, Prepared detailed financial reports.
September 2017 - September 2018
International Travel Agent
Ariston Marketing Limited
Coordinated and managed travel arrangements, Booked flights, hotel accommodations, car rentals, timeshares, and inland tours.
November 2018 - November 2019
Credit Services Support and Sales Development Executive
Genpact Guatemala
Provided comprehensive support for credit services and e-banking technology, Managed mortgage applications, Promoted financial products such as home equity loans and credit lines, Skilled in prospecting, closing finance deals, offering bankruptcy advisory services.
View Complete Work History
🎓
Saint Ignatius School
High School Diploma
Completed 2012
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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