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Customer Service & Sales Professional with 8+ years in Travel and Logistics
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Competencies
Provided dedicated support and problem-solving in sales and service roles across multiple industries.
Facilitated sales processes, including inbound and outbound calls, and negotiated rates in logistics.
Organized travel arrangements and shipment tracking, ensuring smooth operations and customer satisfaction.
Prepared financial reports, managed CRM data, and supported credit and banking product sales.
Demonstrated computer literacy and proficiency in supporting technology-driven financial services.
Education
Languages
Summary
Experienced in travel, logistics, and financial services with a proven track record of facilitating sales, managing operations, and delivering excellent customer experiences.
Key Achievements
- Successfully closed cruise package sales while delivering high customer satisfaction at Conduent Guatemala.
- Managed the end-to-end process of scheduling and coordinating moving and junk removal services, demonstrating role progression at College Hunks.
- Established efficient logistics operations, including negotiating rates and tracking shipments, as a Freight Broker and Dispatcher at STT Logistics Group.
Experience
Cruise Customer Service and Sales Representative
Specialized in the sales of cruise packages, insurance products, and flights, Handled outbound and inbound sales calls, Closed sales and delivered exceptional customer service.
Sales Development Representative
Handled inbound sales inquiries, Scheduled appointments for junk removal services, Provided general labor assistance, Coordinated full-service moving solutions, Executed outbound sales calls, Managed follow-up communications, Oversaw account management.
Freight Broker, Dispatcher
Facilitated connections between shippers and carriers, Negotiated competitive rates, Tracked shipments to ensure timely delivery, Managed CRM data efficiently, Prepared detailed financial reports.
International Travel Agent
Coordinated and managed travel arrangements, Booked flights, hotel accommodations, car rentals, timeshares, and inland tours.
Credit Services Support and Sales Development Executive
Provided comprehensive support for credit services and e-banking technology, Managed mortgage applications, Promoted financial products such as home equity loans and credit lines, Skilled in prospecting, closing finance deals, offering bankruptcy advisory services.