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Allan Iván Martínez Estrada's avatar
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Allan Iván Martínez Estrada

Guatemala City, Guatemala, Guatemala

Customer Service & Technical Support Specialist with 13 years of experience

  • Gained extensive experience in troubleshooting and resolving technical and customer service queries over 13 years.
  • Achieved multiple Cisco certifications, demonstrating technical competence in networking and cybersecurity.
  • Provided remote tech support to clients in USA and Canada, ensuring customer satisfaction and loyalty.
Customer Service
Advanced
Delivered customer support through voice, chat, and email channels, maintaining high customer satisfaction.
Technical Troubleshooting
Advanced
Troubleshot hardware and software issues for clients, including networking devices, hardware setups, and system errors.
Networking & IT Support
Intermediate
Utilized Cisco IOS and Linux systems in support roles, supported HSIA, Optik TV, and wireless routers.
Certifications & Technical Skills
Intermediate
Holds Cisco CCNA1, Python Essentials, Cisco Networking Technician, and Junior Cybersecurity Analyst certifications.
Languages & Communication
Expert
Proficient in communicating complex technical information clearly in customer service contexts.

Languages

Spanish
C1+
English
90%
German
Basic Level
See Full Skillset on CazVid
March 1st 2024 - Present
Quality Assurance Analyst
Conduent Guatemala / Royal Caribbean United Kingdom
December 5 th 2022 - February 28th 2024
Sales Representative for Direct Guests and Travel Partners
Conduent Guatemala / Royal Caribbean United Kingdom
November 15th 2020 - January 15th 2022
Voice, Chat and Email Customer Service Representative
24/7 Intouch / Instacart
January 15th 2016 - October 15th 2020
Owner
Comidas El Colombia Restaurant
March 2nd 2015 - December 18th 2015
Customer Service and Sales Representative
Royal Caribbean US, Direct Guest
March 3rd 2014 - January 16th 2015
Network Analyst
Guest-Tek Interactive Entertainment
November 6th 2012 - February 28th 2014
Telus Tech Support Tier 1 Representative for HSIA and Optik TV Services
Telus International / Assure
April 18th 2011 - October 26th 2012
Tech Support Representative for Mobility and Wireless Routers / Sales Representative
T-Mobile
February 1st 2002 - April 15th 2011
Salesman and Customer Service Representative
ServiPuertas J.M.
View Complete Work History
🎓
Galileo University
Business Administration
See Education & Certifications

Remote Tech Support Agents

Provided remote technical support to customers based in USA and Canada in resolving their technical issues. Assisted customers in setting up and troubleshooting their hardware and software systems.nMaintained customer satisfaction by providing timely and accurate solutions to their queries.nResolved customer complaints and ensured customer loyalty by providing excellent customer service.nI'm certified as Cisco CCNA1, Python Essentials, Cisco Networking Technician, Junior Cybersecurity Analyst.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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