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Allan
Customer Service & Technical Support Specialist with 13 years of experience
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Competencies
Delivered customer support through voice, chat, and email channels, maintaining high customer satisfaction.
Troubleshot hardware and software issues for clients, including networking devices, hardware setups, and system errors.
Utilized Cisco IOS and Linux systems in support roles, supported HSIA, Optik TV, and wireless routers.
Holds Cisco CCNA1, Python Essentials, Cisco Networking Technician, and Junior Cybersecurity Analyst certifications.
Proficient in communicating complex technical information clearly in customer service contexts.
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Summary
Experienced customer service and technical support professional with over 13 years of expertise in solving customer issues and troubleshooting hardware and software problems. Certified in networking and cybersecurity, with proven ability to maintain high customer satisfaction levels.
Key Achievements
- Gained extensive experience in troubleshooting and resolving technical and customer service queries over 13 years.
- Achieved multiple Cisco certifications, demonstrating technical competence in networking and cybersecurity.
- Provided remote tech support to clients in USA and Canada, ensuring customer satisfaction and loyalty.