Allyson - Customer and Technical Support I at Startek

Demonstrated experience with Customer Support (Email, Chat, Voice).

Demonstrated experience with Order Processing and Data Entry.

Demonstrated experience with CRM Management.

Demonstrated experience with Escalation Handling.

Managed high call volumes while maintaining excellent service quality.. Assisted customers with technical and service-related issues.. Handled escalations, refunds, and account credits when required.. Collaborated with internal teams to ensure fast issue resolution.

Processed, acknowledged, and verified customer orders using AS400.. Generated return labels using Salesforce, UPS systems, and Outlook.. Maintained accurate records and ensured data integrity in customer transactions.. Assisted customers with order issues and service requests.

Provided Level 2 customer support via email and chat.. Managed escalated cases and resolved complex customer issues.. Processed refunds, cancellations, and order adjustments accurately.. Delivered efficient troubleshooting and customer issue resolution using Salesforce and Zendesk.