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Allyson
Customer Support Specialist II
Contato
Competências
Demonstrated experience with Customer Support (Email, Chat, Voice).
Demonstrated experience with Order Processing and Data Entry.
Demonstrated experience with CRM Management.
Demonstrated experience with Escalation Handling.
Demonstrated experience with Problem-Solving.
Formação acadêmica
Idiomas
Resumo
Customer Support Specialist II open to new opportunities
Experiência
Customer and Technical Support I
Provided customer and technical support, handling 50+ calls per day and assisting customers with troubleshooting, account concerns, refunds, credits, and telecommunications services. Delivered clear and professional assistance while resolving issues efficiently and escalating concerns when needed.
Customer Service and Data Entry Specialist II
Handled customer orders and account inquiries, processing 60+ orders daily while assisting with shipping, deliveries, returns, and other customer needs. Maintained accurate records and coordinated with warehouse and logistics teams to resolve issues and ensure timely order fulfillment.
Customer Support Specialist II
Provided customer support through phone, email, and ticketing platforms, assisting with subscriptions, billing, refunds, cancellations, and account-related concerns. Used Salesforce, Zendesk, and Intercom to manage cases, document interactions, and resolve issues while escalating complex concerns when necessary.
Patient Services Coordinator & Medical Scribe
Coordinated patient services, scheduled appointments, handled calls, and maintained accurate patient records and documentation. Supported providers with medical scribing and administrative tasks while ensuring professional and confidential communication with patients.
Customer Service & Data Entry Specialist II
Processed, verified, and acknowledged 60+ customer orders daily using AS400.. Managed customer inquiries related to orders, shipping, deliveries, returns, and account information.. Generated return labels using Salesforce, UPS systems, and Outlook.. Maintained accurate customer records and data integrity across systems.. Collaborated with warehouse and logistics teams to resolve order and delivery issues.. Followed established procedures and maintained compliance with company requirements.