Alma - Customer Service Specialist with 3+ years of technical and client support

Handled customer inquiries, complaints, and follow-up to achieve customer satisfaction.

Provided equipment and machinery support, troubleshooting technical issues for clients.

Responded effectively through phone, email, and chat, ensuring clear and accurate communication.

Maintained detailed records of customer interactions and processed customer accounts.

Utilized MS Word, Excel, and PowerPoint for documentation and records management.

Respond to customer inquiries in a timely and accurate manner, by phone., Give technical support to the equipment like computers and machines., Provide answers to questions like schedules or direct the customer to the correct department.

Respond to customer inquiries in a timely and accurate manner, by phone email or chat., Address customer complaints, provide appropriate solutions and alternatives within deadlines, and follow up to ensure resolution., Identify and assess customer needs to achieve customer satisfaction., Keep...