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Customer Service Specialist with 3+ years of technical and client support
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Competencies
Handled customer inquiries, complaints, and follow-up to achieve customer satisfaction.
Provided equipment and machinery support, troubleshooting technical issues for clients.
Responded effectively through phone, email, and chat, ensuring clear and accurate communication.
Maintained detailed records of customer interactions and processed customer accounts.
Utilized MS Word, Excel, and PowerPoint for documentation and records management.
Education
Languages
Summary
Dedicated customer service specialist with over 3 years of experience supporting clients across technical and communication channels. Skilled in resolving inquiries, technical troubleshooting, and maintaining detailed records to achieve customer satisfaction.
Key Achievements
- Responded to customer inquiries via multiple channels, ensuring accurate and timely support at TECHNOVIGILANCE and TATA Consultancy Services.
- Provided technical support for computer equipment and machinery, addressing technical issues promptly.
- Managed customer records, resolved complaints, and followed up to ensure customer satisfaction, demonstrating role progression in customer service
Experience
CUSTOMER SERVICE
Respond to customer inquiries in a timely and accurate manner, by phone., Give technical support to the equipment like computers and machines., Provide answers to questions like schedules or direct the customer to the correct department.
CUSTOMER SERVICE
Respond to customer inquiries in a timely and accurate manner, by phone email or chat., Address customer complaints, provide appropriate solutions and alternatives within deadlines, and follow up to ensure resolution., Identify and assess customer needs to achieve customer satisfaction., Keep...