This is my profileContact via CazVidAlonso
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Competencies
Demonstrated experience with Quota-surpassing sales representative.
Demonstrated experience with Enjoy talking to people and establishing a long-term, loyal customer base.
Demonstrated experience with Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales.
Demonstrated experience with Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest.
Demonstrated experience with Quickly learn, master and sell new product offerings.
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Experience
Service Desk Team Lead/ Queue Manager/ Supervisor
Engaged in user support interactions via telephone, chat and email platforms., Entered service tickets into incident tracking system to facilitate faster problem identification and resolution., Addressed user customer service concerns and decided when to escalate problems to specialist team members., Resolved common user concerns by utilizing preset issue resolution scripts., Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies., Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution., Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks., Promoted a positive work environment by fostering open communication and encouraging teamwork among staff members., Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients., Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility., Mentored junior staff members on proper monitor usage.